JOB TITLE:                     Service Technician

SUERVISOR:                  Service Manager

DEPARTMENT:             Selling/Service

STATUS:                       Non-Exempt (Hourly)

LOCATION:                   Two Harbors, MN

Job Summary:

This position is responsible for servicing, repairing, testing and/or modifying various components on SERCO products. This role requires a strong mechanical aptitude, the ability to troubleshoot and excellent customer service skills. Must have own tools, specialty tools will be supplied.

Duties/Responsibilities:

• Educate and train SERCO dealerships on servicing product line.
• Interprets technical documents, such as blueprints and drawings, and follows established procedures.
• Collects all material and equipment needed to begin the process.
• Ensures quality and consistency in production processes by assessing, modifying, and/or calibrating equipment.
• Identifies, troubleshoots, and resolves issues with equipment, devices, or products; uses precision instruments such as calipers, micrometers, and gauges to make adjustments.
• Gathers and arranges materials.
• Ensures compliance with health and safety laws, regulations, and best practices.
• Maintains quality standards of finished products to ensure conformance to specifications.
• Reports on issues, malfunctions or defective parts.
• Follows all safety requirements.
• Operates a forklift to transport parts and components to work area.
• Keeps work area safe, clean and organized.
• Ensures proper placement of tools and other equipment at the end of shift.
• Troubleshoot and diagnose customer issues and implement effective solutions.
• Perform routine maintenance and repairs on machinery to ensure optimal performance.
• Maintain accurate records of service performed.
• Interact professionally with clients to understand their needs and provide technical support.
• Other duties as assigned.

Required Education/Experience/Skills/Abilities:

• High school diploma or equivalent required.
• Valid Driver’s license and clean driving record.
• Experience in Mobile hydraulic repair, heavy equipment repair, mobile electric knowledge 12V & 24V, Lite fabrication is preferred.
• Positive attitude and belief in our product.
• Must be willing to travel.
• Mechanical background.
• Ability to interpret blueprints and drawings.
• Familiar with measuring tools, such as calipers, tape measure, etc.
• Basic written and verbal communication skills.
• Proficient in shop mathematics and layout techniques.
• Attention to detail.
• Understanding of quality control principles.

Physical Requirements:

• Prolonged periods standing and performing repetitive tasks.
• Must be able to lift up to 50 pounds at a time.
• Must have manual dexterity in order to service products or machines as directed.
• Must have excellent hand-eye coordination.
• Must wear proper personal protective equipment.

EOE